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By accessing the Crown of Milk and Honey website or purchasing any products, you agree to be bound by these Terms and Conditions ("Terms").  If you do not agree with these Terms, do not use the site or purchase products.

Crown of Milk and Honey offers handcrafted personal‑care products made with natural, organic and naturally derived ingredients and preservatives.  These items are produced in small batches for external use only and are not intended for human or animal consumption.  Because they are made with ingredients sourced from nature and designed for personal use, they are treated as perishable or hygienic goods, which influences the refund and exchange policies (see section 7).

Because our ingredients are naturally sourced, variations in color, scent and texture may occur from batch to batch.

Before using any product, perform a patch test on a small area of skin to check for sensitivity or allergic reaction.  If irritation occurs, discontinue use immediately.  For any severe or prolonged reaction, consult a healthcare professional.  The statements on our website about the potential benefits of our products have not been evaluated by the U.S. Food and Drug Administration, and individual results may vary.

1. Age and legal capacity. Purchasers must be at least 18 years old and capable of entering into a legally binding contract.
    
2. Ordering. Orders are placed via the online storefront.  You will receive an order confirmation by email after checkout.  Crown of Milk and Honey reserves the right to refuse or cancel orders if fraud or unauthorized activity is suspected, including if product availability is limited or if an error occurs in the price or description of a product.  By placing an order you confirm that all information you provide is accurate and complete.
    
3. Pricing. Prices are displayed in U.S. dollars and are subject to change without notice.  You are responsible for all applicable taxes.
    

Crown of Milk and Honey accepts the payment methods listed at checkout (such as major credit cards and digital wallets).  By submitting payment information, you represent and warrant that you are authorized to use the payment method and that funds are available.  Payments are processed at the time your order is placed.

To protect both our customers and our business, orders over $150.00 require additional verification.  We may contact you to confirm your billing and shipping address or request identification to ensure the order is legitimate.  If we are unable to verify the order to our satisfaction, or if the order appears fraudulent, we reserve the right to cancel the order at our discretion.  These measures help prevent unauthorized transactions and safeguard customers’ personal information.

1. Shipping carriers. Orders are shipped via third‑party carriers (e.g., USPS, UPS, FedEx, DHL).  Once the package is handed over to the carrier, risk of loss transfers to you.  The company will provide a tracking number where available. The carrier will be chosen based on factors like destination, shipping method and package weight.  If you have a preferred carrier, please note this at checkout and we will try to accommodate your request.
    
2. Shipping insurance. Some carriers offer insurance that protects a shipment’s value if it is lost, stolen or damaged.  Coverage typically requires purchasing the insurance when creating a shipping label.  If a package goes missing or arrives damaged, an insured customer must file a claim with the carrier and provide documentation such as tracking information, proof of value and photographs.  The carrier or insurer will reimburse the declared value if the claim is approved. Purchasing this insurance is the customer’s responsibility.  Claims must be filed directly with the carrier and are subject to the carrier’s documentation and timing requirements. Crown of Milk and Honey does not file claims on your behalf.
    
3. Delivery estimates. Estimated delivery times are provided for convenience and are not guaranteed.  Crown of Milk and Honey is not responsible for delays caused by carriers, weather or other events beyond its control.

Orders are typically processed and prepared for shipment within 5–7 business days of purchase.  “Business days” exclude weekends and public holidays, so orders placed late Friday or over the weekend will not be processed until the next business day.  This processing period refers to the time we need to make and package your order; it does not include transit time, which begins only after your order is handed to the carrier.  Orders may ship sooner if inventory is readily available.  Once your order has been packed and handed to the carrier, we will email you a shipment confirmation that includes a tracking number. Tracking information enables you to monitor the progress of your package through the carrier’s system.

We will notify you if there is a significant delay caused by inventory shortages, holidays or weekends.  Crown of Milk and Honey is not liable for late deliveries or failures in delivery resulting from events beyond our reasonable control.
 

1. Patch test recommended. Because products are made with natural and naturally derived ingredients, customers should perform a patch test before full use.  Discontinue use immediately if irritation occurs.  For severe or prolonged reactions, consult a medical professional.
    
2. External use only. These products are not intended for human or animal consumption.  Do not ingest any product.  Use only as directed.
    
3. No FDA approval. The statements and claims about product benefits have not been evaluated by the U.S. Food and Drug Administration.  Individual results may vary.
    

Crown of Milk and Honey maintains a strict no‑refund and no‑exchange policy due to the sensitive, personal and perishable nature of the goods sold.  This approach is consistent with industry practices for perishable goods; for example, florists often have a “final sale” policy because the items cannot be resold and replacement is only offered for products that arrive damaged.

1. All sales are final. Once a purchase is completed, it cannot be cancelled, returned or exchanged.  You agree that "change‑of‑mind," dislike of the product or unused items are not valid reasons for a refund or exchange.
    
2. Wrong or Missing Items.  If you receive an incorrect product or discover that an item is missing from your order, please contact us within 24–48 hours of the carrier’s delivery confirmation.  Provide your order number and clear photographs of the package and its contents to substantiate the claim.  Upon verification, we will offer either a replacement of the correct item or store credit.  We do not issue cash refunds, and we may ask you to return the incorrect item before dispatching the correct replacement.
    
3. Non‑refundable items. Custom or personalized products, perishable goods and any opened or used items are never eligible for refunds.
    
4. Shipping costs. Shipping charges are non‑refundable unless the wrong item was shipped or a missing product arrives damaged.  Shipping charges on the original order are non‑refundable.  However, if we shipped the wrong item or your order arrived with a missing product, we will cover the cost of sending a replacement or the missing item to you.  Customers remain responsible for any return shipping costs unless the wrong item was sent.  For damaged, defective or lost packages, please pursue reimbursement through the carrier as explained above; we do not refund or reimburse shipping charges in those cases.
    
5. Policy changes. Crown of Milk and Honey reserves the right to modify this policy at any time. Changes take effect when posted on our website. Customers are encouraged to review it regularly.
    

Once a package is turned over to the carrier, any loss, theft or misdelivery becomes the carrier’s responsibility.  If your shipment is lost:

1. Check the tracking information. Ensure the package is not still in transit or delivered to a neighbor.
    
2. Contact the carrier. You must file a claim with the shipping company.  Sellers typically submit claims based on the carrier, such as FedEx, UPS, USPS or DHL, etc.  Claims generally require proof of the package’s value, shipment details and evidence of loss or damage.  Approval and reimbursement timelines depend on the carrier’s policies.
    
3. Shipping insurance. If you purchased shipping insurance, you may be eligible for compensation up to the declared value once the carrier or insurer approves the claim.  If you opted not to purchase insurance, Crown of Milk and Honey is not liable for replacing or refunding lost packages.

We distinguish between damaged and defective goods.  Damaged goods are products that have been physically harmed or altered during storage, handling or shipping, making them unsuitable for use; examples include cracked containers, crushed packaging or leaking contents, and items arriving with ripped boxes or missing parts.

Defective goods are products that fail to function as intended or do not meet the quality standards promised by the manufacturer because of design or manufacturing flaws.

Please note that “defective” does not mean you simply dislike the product or find it unsuitable for your personal preference—a product you do not care for or no longer want is not considered defective under this policy.

If your shipment arrives damaged, defective or is lost in transit, you must file a claim with the carrier or your optional shipping‑insurance provider.  Carriers generally require prompt reporting and documentation such as tracking numbers, proof of value and photographs of the damage. Claims for lost packages or damage during transit are handled by the carrier; Crown of Milk and Honey does not issue replacements or refunds for such incidents.  We may assist by providing documentation but are not responsible for filing or pursuing these claims.
 

To the fullest extent permitted by law, Crown of Milk and Honey shall not be liable for any indirect, incidental or consequential damages arising out of or relating to the purchase or use of its products or the inability to use them.  The company’s total liability for any claim shall not exceed the amount paid for the product giving rise to the claim. 

Our products and services are provided "as is" and "as available" without any warranties, express or implied, except as required by law.  To the fullest extent permitted by law, we expressly disclaim all implied warranties of merchantability, fitness for a particular purpose, non‑infringement and quiet enjoyment.  Crown of Milk and Honey’s total liability for any claim arising out of or relating to these Terms or the use of our products or services will not exceed the amount you paid for the product giving rise to the claim.  In no event shall Crown of Milk and Honey be liable for any indirect, consequential, incidental, punitive or special damages arising from or relating to the use of our website, products or services. 

All website content, including text, logos, graphics and product designs, is the property of Crown of Milk and Honey or its licensors and is protected by intellectual‑property laws.  You may not reproduce, modify or distribute any part of the site or its contents without written permission.

 All content on our website—including text, graphics, logos, photographs, audio clips, digital downloads and software—is the property of Crown of Milk and Honey or its content suppliers and is protected by U.S. and international copyright, trademark and other intellectual property laws.  You may use our content for personal, non‑commercial purposes only.  You may not reproduce, modify, distribute, display or otherwise exploit our content without our prior written consent. 

Crown of Milk and Honey’s collection and use of personal information are described in a separate Privacy Policy.  By placing an order, you consent to the handling of your information in accordance with that policy.

These Terms are governed by the laws of the State of New York and the United States, without regard to conflict‑of‑laws principles.  Any dispute arising from these Terms or your use of the website will be resolved in the courts of New York, New York, unless otherwise required by consumer‑protection laws.

You agree that any disputes will be resolved through final and binding arbitration administered by a mutually agreed‑upon arbitration service in New York County, New York, unless the claim qualifies for small‑claims court.  Each party waives any right to participate in a class action or class‑wide arbitration. 

You agree to indemnify, defend and hold harmless Crown of Milk and Honey, its owners, employees and agents from and against any and all claims, liabilities, damages, losses, costs and expenses (including reasonable attorneys’ fees) arising out of or related to (a) your breach of these Terms; (b) your use of our website, products or services; (c) your violation of any law or the rights of a third party; or (d) your negligence or willful misconduct.

Crown of Milk and Honey may update these Terms from time to time.  Changes will be posted on this page and become effective when published.  Continued use of the website after changes are posted constitutes acceptance of the revised Terms.

For questions or concerns about these Terms, please contact:

Crown of Milk and Honey
www.crownofmilkandhoney.com
Email: customerservice@crownofmilkandhoney.com
Mailing Address: 99 Hudson Street, 5th Floor, Suite 7294, New York, 10013

Summary of Key Points

Section  Key points

Description of products Made with natural, organic and naturally derived ingredients and preservatives; external use only; not for human or animal consumption.  

Product use and safety Conduct a patch test before use; discontinue if irritation occurs; consult a doctor if reaction is severe or prolonged; claims not evaluated by the FDA and results may vary. 

No refunds/exchanges Due to the personal and perishable nature of the products, all sales are final; defective or damaged items may be replaced or credited if reported within 24 hours. 

Filing a claim for lost packages Once the order is transferred to a carrier, customers are responsible for filing claims directly with the carrier; claims typically require tracking information, proof of value and photos. 

Shipping insurance Optional insurance protects the declared value of a shipment; reimbursement requires purchasing insurance and filing a claim.   

Policy updates The business reserves the right to modify these Terms; customers should review them regularly.    

Crown of Milk and Honey values customer satisfaction above all else.  We welcome your questions, concerns, product reviews and requests for product endorsements.  Under the Consumer Review Fairness Act, we respect your right to share honest opinions about our products, services or customer service in any forum.  We do not include any provisions in our terms that restrict your ability to review our products or impose penalties for negative reviews.  However, we reserve the right to remove content that contains confidential information, is libelous, abusive, obscene or unrelated to our products, or is clearly false or misleading.

If you are interested in endorsing or reviewing our products as part of a collaboration, please note that any endorsement must reflect your honest, personal experience.  Influencers and brand ambassadors must disclose any material connection with us—such as financial compensation, free products or other benefits—as required by the FTC’s endorsement guidelines.

Endorsements should be unambiguous and conspicuous, and you should avoid making unsubstantiated claims or misrepresentations. For further information or to discuss a potential collaboration, please contact our customer service team via the methods listed in Section 11.

Thank you for choosing Crown of Milk and Honey.